Kenny was super kind and educated me about the various options. Everything worked out beautifully and I love my new Prius! This dealership was great too!
I have to let everyone know that working with Broadway Toyota out does itself every time I need them. I drive from Vancouver to Broadway because they are the best for Service and Satisfaction. Our T100 Truck is always repaired with outstanding expertise by the Excellent Talented Professional work force they employ.
Excellent customer service at the service department. I have been taking my car here for years and am consistently happy with the service.
Recently bought a Prius off the lot and had a great experience. I made an appointment online to look at a specific car on their lot and was pleasantly greeted by every employee I passed within 5 feet of. The salesman asked if there was any specific reason I was interested the car I had an appointment for and did not pressure me to look at any other cars on the lot. I had already gotten an auto loan approved (but not taken out) from my bank and when their financing came back with a higher interest rate they instantly lowered it match my banks so I could walk out with the car immediately. The salesman and I chit chatted about random things while signing the paperwork and waiting for the processing to go through. Since I did not have a trade in they even delivered the new car to my house for me.
We are repeat customers because of the excellent service of the reliable and honest sales staff!
From the time I walked into the dealership and asked about the peace of mind Toyota care plus for vehicles over 30 miles, I was received the assistance that I needed. Broadway goes out of their way to make each customer feel valued.
I have been car shopping from a distance and had another dealer bring a 4Runner to their service department for an inspection. Julie spoke with me about the car in detail, explaining everything good and bad in terms, a non-mechanical savvy person could understand and appreciate. They did it in a timely manner and made my car buying process a lot less scary. Thank you Julie!
I've never seen the point in reviewing large chains or corporations as typically these reviews don't affect them at all. This review is solely for the service department, so keep that in mind. I can't say enough good things! I used to consider a trip to the dealership for my car service to be similar to a trip to the DMV - boring and hours long. I don't think I've ever waited more than an hour for my car to be done at this place for routine maintenance! I live much closer to a different Toyota dealership and drive the extra miles to come to this one because the service department is so spectacular. They are honest and reliable and never nickel-and-dime me. I'm impressed every single time I visit. I'll soon be moving to the Wilsonville area and will continue to get my car serviced at this location because of their awesome staff!
Very good buying experience
I was greeted with a great smile and cheerful demeanor, quickly found that I would need to leave the car for some time as recalls were in effect. I was given a shuttle home at that time (Cody) and picked up four hours later by Bryan. Another gentleman whose name escapes me explained the services done to my car and took me to the cashier who was courteous and expedient. A fine trip to Toyota!
Willingness to Work With You!
Everything went very well. Scheduling was easy, repairs were recommended, explained and done well. I needed a loaner car because a part had to be ordered, and that process was convenient and hassle-free.
Best Experience Ever
Broadway Toyota is the best! My wife and I were shopping for a new corolla to replace her Honda. We initially went to a different Toyota dealership in beaverton and were told for the car we wanted we would have to pay an extra $800 just to have it shipped to our location and it would take about a week to get. On top of that, they were dishonest about the sale price they quoted us. We ended up leaving and later requesting a quote from Broadway Toyota since it was pretty close to where we were at. Dalal called within a few minutes of placing the quote. Not only was she able to get the exact car we wanted, she got it for us that night! And for significantly less than the other dealership! They were professional, friendly and fast throughout the entirety of the process. Seriously never been more stoked on a car purchasing experience. Definitely recommend it to anyone in the portland area
We were in a bind needing a vehicle right away with a complex situation. Ashlee was patient and thorough and we test drove and thought through many options and scenarios. The lease of a new 2015 Scion XB was just right for us. Plus I am equally impressed with the customer service the weeks following the sale. I had a few more questions on the different options at the end of the 3-year lease agreement and Ashlee has been so supportive and worked real-time with me over email answering each question as they have come up. We are thrilled with our new vehicle, the dealership and sales person. Thank you!